eLearning
This section showcases a collection of eLearning courses I've designed using Articulate's Rise 360. These projects demonstrate my expertise in creating engaging, interactive, and effective online learning experiences using this powerful, web-based authoring tool.
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"CCT Understanding Interactions" is an online course developed using Articulate Rise 360 as part of the onboarding program for the Customer Care Team. This course focuses on equipping new team members with essential skills for effective customer interactions.
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"CCT Building Relationships with Students" is an online course developed using Articulate Rise 360, designed as part of the Customer Care Team onboarding program. This course focuses on teaching new team members how to establish and maintain positive, long-term relationships with students.
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"Understanding Tempo Learning" is an online course developed using Articulate Rise 360, designed as part of the onboarding program for new staff members, particularly those in student support roles. This course provides a comprehensive overview of the Tempo Learning model, a self-paced, competency-based education approach.
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"De-escalating Students" is a vital online course developed using Articulate Rise 360, designed as an essential component of the new hire training program for Student Success Advisors, Customer Care Team members, and Tempo Coaches. This course focuses on equipping staff with effective strategies to calm agitated students and resolve tense situations professionally.
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"SSA Preparing for Calls" is an online course developed using Articulate Rise 360, designed as a key component of the Student Success Advisor (SSA) new hire training program. This course focuses on equipping new SSAs with essential skills and strategies to effectively prepare for student interactions.